Help/FAQs

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: How do I control what email I receive?

A: From Landcarer - You can change your settings anytime by going to your Profile and then clicking the “My Account” tab, and selecting “Email Preferences”. Landcarer has 5 types of emails, giving you control of what you receive in your inbox.

System emails – Emails required to confirm user participation. You cannot opt-out of these emails.
Community of Practice email updates – when you join a Community of Practice you will have the option to receive email updates of recent activity on that Community of Practice’s newsfeed. You can change your preferences for this by selecting “Community Notifications” from the “My Account” tab.
Community emails – Moderation notifications, etc.
Participation emails – These are triggered by one-on-one interactions such as “reply to sender”, contact requests, @mentions, and real time notifications.
Smart Newsletter – This is a custom email for each user. Which pieces of content you will get in the email and the order in which it will be displayed are determined by a Machine Learning algorithm that takes into account both observed and your stated interests (i.e, your activity on the platform).

From Landcare Australia - Landcare Australia will email users of Landcarer from time-to-time with news relevant to Landcarer. To opt out of these messages, update your email preferences here. Under “Campaigns” leave the box next to Landcarer unchecked and you will not receive communications from Landcare Australia about Landcarer.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the Communities of Practice you are subscribed to.

Q: What if I decide I want to close my account on Landcarer?

A: We absolutely don’t want to see you go, but you are always welcome to contact us if you would like your account closed.

Contacts / Connections | Top

Q: How do I find other users?

A: Click the "Directory” link found in the main navigation bar (you must be logged in the access it). The Directory lets you search for other users based on:

First and/or last name
Company/Institution name
Email address
City
State
Country
Interests
Role

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the site to stay in touch, ask questions or even build a referral network. Additionally, when you view another user’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Communities of Practice | Top

Q: What are Communities of Practice?

A: Content on Landcarer is organised into 12 Communities of Practice where the subject matter aligns with special interest topics. Collaboration Corner is also a Community of Practice. These Communities of Practice make it easy to find posts that are relevant to you and allow you to participate in discussions and share resources with other users interested in the same topics When you are logged in to Landcarer, the posts that you see in your news feed will be determined by the Communities of Practice you have joined and your activity on Landcarer. Each Community of Practice has an option for you to receive email updates of recent activity (provided you have an account on Landcarer).

Q: What Communities of Practice do I already belong to?

A: When you join Landcarer, you are automatically joined in the Collaboration Corner Community of Practice. However, you are NOT subscribed to receive email updates from Collaboration Corner. To subscribe to email updates from Collaboration Corner, go the Community Home page and click the settings wheel in the upper right corner. Under “Email Notifications” click “Change” to the right of your email address. Select your preference. Go to “Communities” in the main navigation bar. Select “My Communities” to view the Communities of Practice you currently belong to.

Q: How do I join a Community of Practice?

A: Click on “Communities” in the main navigation and scroll down to see the options. Click on the Community of Practice that you wish to join and simply click "Join," then choose a delivery option for email updates from that Community of Practice (Real Time, Daily Digest or No Email). You can change your email preference at any time by going to the Community of Practice’s Home page and clicking the settings wheel in the upper right corner. Under “Email Notifications” click “Change” to the right of your email address. Select your preference.

Q: How do I leave a Community of Practice?

A: Go to the Community of Practice’s Home page and click the settings wheel in the upper right corner. Under “Status” click “Leave Community” to the right of the “Add or Invite Others” button.

Q: How do I subscribe to email updates for the Communities of Practice I have joined?

A: When you join a Community of Practice, you will be prompted to choose a delivery option for email updates from that Community of Practice (Real Time, Daily Digest or No Email). You can change your email preference at any time by going to the Community of Practice’s Home page and clicking the settings wheel in the upper right corner. Under “Email Notifications” click “Change” to the right of your email address. Select your preference.

Q: How can I control the frequency and format of Community of Practice email update I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, you can view and control your subscription options.

For each discussion, you have the following delivery options:

Real time: sends an email every time a new message is posted.
Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
Consolidated Digest: Allows you to combine multiple communities into one notification email.

Posting General | Top

Q: Can my post go in more than one Community of Practice?

A: Your post can only go in ONE Community of Practice, however you can use hashtags in your description to indicate your item is also relevant to other Communities of Practice. Quick reference to hashtags.

Q: How do I edit my post?

A: After your post has been published click on its title to open it. For Library posts click on the three dots in the top right and select “Edit”. For Discussions click on the down arrow in the top right next to “Reply” and select “Edit”. For Blog articles, click the “Edit” button in the top right.

Q: Can I delete my post?

A: You can delete your own Blog article by selecting “delete” instead of “edit”. Unfortunately discussion and library posts cannot be deleted because doing so would affect the newsfeeds and email updates of fellow users. However, you can “hide” these posts. Follow the steps above to “edit” and look for the “hide” option. If you are upset about simplying hiding your post, please contact us for assistance.

Q: How can I see posts across all Communities of Practice?

A: Enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side.

Hashtags | Top

Q: What are the “tags” for?

A: Hashtags are great way to organise and categorise content on your site. They can be applied to blogs, library entries, eventsand discussions . Tagged items are prioritised in the search results.

Please always use hashtags. This helps fellow users to find your items and contributes to the quality of content and the user experience on Landcarer.

Look for an existing hashtag first, and then create your own if what you want isn’t already set up.

There are hashtags for each Community of Practice, and also topic areas, type of information, and geography.

Quick reference to hashtags.

Discussions | Top

Q: How do I see a listing of all of the discussions in a specific Community of Practice?

A: Locate the Community of Practice you are interested in viewing from Communities in the main menu. Click through the Community of Practice's Home page page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.

Q: How do I respond to others’ discussions?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire Community of Practice in which the discussion is posted. To send a message to only the author of the post, please select “Reply Privately” (located in the "Reply" drop-down). We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire Community of Practice when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: On the site, go to the Community of Practice you want to post in. You can click the “Start a Discussion” button located in either the top left or top right. You can also click the “Create” button at the very top right and select “Discussion Thread”. From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email.

Q: Can I include an attachment in a discussion post?

A: Yes, but please be aware that when you do, the system automatically places the attachment in the affiliated Community of Practice’s library. You may want to upload your attachment as a Library post first, and then link to the library post from your discussion.

Libraries | Top

Q: How do I find resources that may have been uploaded by other users?

A: If you know which library the resource might be located in, find the affiliated Community of Practice from the Communities drop down in the main menu. Click through the Community of Practice's Home page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:

1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.

2. Go to the Community of Practice you want to post in. You can click “Add a library resource” button located on the top right. You can also click the “Create” button at the very top right and select “Library Entry”. Library resources are not required to be associated with a discussion thread.

Be sure to include an image with your Library post to make your item stand out.

Q: How do I upload a file?

A: Go to the Community of Practice you want to post in. You can click “Add a library resource” button located on the top right. You can also click the “Create” button at the very top right and select “Library Entry”. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

Choose a title for your document, and include a description.Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognisant of any copyright licensed material). Once you have completed these steps, please click “Next.”
Upload your file.
Be sure to include an image with your Library post to make your item stand out.
Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry.

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Blog Articles | Top

Q: How do I publish my blog article?

A: On the site, go to the Community of Practice you want to post in. You can click the “Post a Blog” button located on the top right. You can also click the “Create” button at the very top right and select “Blog Post”.

Be sure to include an image with your blog article to make your post stand out.

After your blog post is published, you can click on its title and click the down arrow next to the “Edit” button, then select “Submit to search engines”. This will help your post to reach a broader audience by displaying in the search engine results page when search queries match.